Monitoring - We're continuing to work with our partners at HotelKey on the issue causing some Daily Activity imports to contain values of "0."
In the meantime, our team has identified a change on the Inn-Flow side that will increase the speed at which we process the corrected file from HotelKey upon receipt, and we are actively working on that. In the meantime, our team is monitoring affected imports and re-running them as updated files are received. Imports for affected properties have been caught up through today, Friday, September 25.
We will continue running these imports daily and will share specific guidance if any action is needed on your part. If you have any additional questions, please contact our Support team at support@inn-flow.com.
Sep 25, 2026 - 17:14 EDT
In the meantime, our team has identified a change on the Inn-Flow side that will increase the speed at which we process the corrected file from HotelKey upon receipt, and we are actively working on that. In the meantime, our team is monitoring affected imports and re-running them as updated files are received. Imports for affected properties have been caught up through today, Friday, September 25.
We will continue running these imports daily and will share specific guidance if any action is needed on your part. If you have any additional questions, please contact our Support team at support@inn-flow.com.
Sep 25, 2026 - 17:14 EDT
Identified - We've identified an issue with data being sent from HotelKey's system to Inn-Flow, for some HotelKey properties. For affected imports, Inn-Flow is receiving Daily Activity data that contains values of "0". Because the data itself is received successfully, the import may show as completed in Inn-Flow even though the values are all zero. This issue does not affect all HotelKey properties.
Inn-Flow's systems are receiving and processing data as expected. We're working closely with our partners at HotelKey, who are reviewing the data being sent to Inn-Flow, to understand the cause for all zeros to be sent, and to reach a resolution as quickly as possible. Once the issue is resolved, Inn-Flow will re-run the import and provide any additional guidance for updating Daily Activity.
If you have questions, please contact our Support team at support@inn-flow.com.
Sep 24, 2026 - 18:17 EDT
Inn-Flow's systems are receiving and processing data as expected. We're working closely with our partners at HotelKey, who are reviewing the data being sent to Inn-Flow, to understand the cause for all zeros to be sent, and to reach a resolution as quickly as possible. Once the issue is resolved, Inn-Flow will re-run the import and provide any additional guidance for updating Daily Activity.
If you have questions, please contact our Support team at support@inn-flow.com.
Sep 24, 2026 - 18:17 EDT
Core Platform
Operational
Login / Authentication
Operational
Business Intelligence
Operational
Accounting
Operational
Labor
Operational
Accounting
Operational
Daily Activity Entry
Operational
Reports
Operational
Invoice Approval
Operational
Accounts Payable
Operational
Bank Sync
Operational
Electronic Payments (ePay)
Operational
Labor Management
Operational
Timesheets
Operational
Timeclock
Operational
Reports
Operational
Mobile Application
Operational
Accounting
Operational
Labor
Operational
PMS Integrations
Degraded Performance
PEP
Operational
HotelKey PMS
Degraded Performance
FOSSE PMS
Operational
Opera PMS
Operational
Other PMS
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.